“We’re willing to do anything.” MTA watchdog got record number of complaints in 2021: report | amNewYorkĪnother burden on retail workers is the design of the cards themselves. Meyer, MTA’s chief customer officer, said one challenge is teaching retail employees how to refill cards that have already been purchased.“The training piece is more difficult than we envisioned,” Meyer said, adding that she’s conducted training herself. Resnick added that another 54 locations have been refilling cards.Ĭurrently, 23% of all subway and bus riders pay using the OMNY system, and less than 1% of those riders use the physical card.The MTA wants to make sure people who need physical cards can get them, which is why the agency is eager to have stores feature them prominently. Since the physical OMNY cardslaunched last October, there have been 4,367 OMNY cards sold across 460 different retail locations in the city, according to MTA spokesperson Eugene Resnick. People who don't have-or want to use-a smart phone or chip-enabled credit card could use cash to buy a physical OMNY card.
In some cases, boxes of OMNY cards are sitting unopened in backrooms, said Sarah Meyer, MTA chief customer officer. Now, MTA, is that so difficult? And please don't tell me you paid a commission or royalties to the genius who designed your electronic reader.The MTA admits it is having difficulty getting major drug store chains to prominently display the OMNY cards on gift card racks. You simply put the card at the beginning of the slot and.voila! The card is vaccumed into the feeder, then immediately comes out on top of the turnstile. Using the same metrocard on the PATH train is a delight. Now, if you want to know how to design it right, come over to the Jersey side. Can anybody explain to me what this means? Thanks for the straightforward instructions. However, the MTA website advises you to swipe at a "smooth pace".
As a BTT (bridge and tunnel type), I am not so forunate. I guess they assume everyone using it is a city resident and has it down pat. They deduct the fare while you stand there, locked out, looking stupid.Īre there instructions on how swipe the card anywhere in sight? No. If you don't, you are instructed to "swipe again", then, as the saying goes, "three strikes and you're out". The problem is, you can't practice, at least not for free. You have to run the card along the top of the turnstile, away from you, parallel to the ground, at a speed not too fast nor slow. The short story: my $2.25 ride turned into a $6.75 rideĭetails: swiping this card requires either practice or dexterity. The New York city subway offers a swipe card, in which you can purchase multiple trips and avoid lines for single fare tokens. Traveled into the city today for my entrepreneur class.
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